Terms and Conditions and Warranty


§ 1 Scope of application, customer information
The following General Terms and Conditions (GTC) govern the contractual relationship between Jiffy Steamer Deutschland GmbH and the consumers and entrepreneurs who purchase goods via our shop www.jiffysteamer.de. Opposing or from our trading conditions deviating conditions are not recognized by us. The contract language is German.
§ 2 Conclusion of contract
(1) The offers on the Internet represent a non-binding invitation to you to buy goods.
(2) You can add one or more products to your shopping cart. In the course of the order process you enter your data and wishes regarding payment method, delivery modalities etc.. Only by clicking on the order button do you make a binding offer to conclude a purchase contract. You can also place a binding order by telephone or fax.
(3) With the confirmation of receipt sent immediately by e-mail or fax, the acceptance of your offer is declared at the same time and the purchase contract is concluded. With a telephone order the sales contract comes off if we accept your offer immediately. If the offer is not accepted immediately, then you are no longer bound to it.
§ 3 Customer information: Storage of the contract text
Your order with details of the concluded contract (e.g. type of product, price etc.) will be stored by us. We will send you the GTC, but you can also call up the GTC at any time after conclusion of the contract via our website. As a registered customer you can access your past orders via the customer login area (https://www.jiffysteamer.de/epages/63452188.sf/de_DE/?ObjectPath=/Shops/63452188&ViewAction=ViewMyAccount).
§ 4 Customer information: Correction note
You can correct your entries at any time with the delete key before submitting the order. We will inform you on the way through the order process about further correction possibilities. You can also end the order process completely at any time by closing the browser window.
§ 5 Reservation of title
The object of purchase remains our property until full payment has been made.
§ 6 Statutory liability for defects and statute of limitations
(1) Rights of liability for defects
Our goods are subject to statutory liability for defects.
(2) Limitation of liability for defects (warranty) vis-à-vis consumers for used goods
There are two deadlines for your warranty claims, both of which run from delivery of the used goods to you.
We shorten the liability period for defects from two years to one year.
However, you can claim defects that occur within this liability period up to the expiry of the statutory limitation period of two years.
Claims for damages, claims due to defects which we have fraudulently concealed and claims arising from a guarantee which we may have assumed for the condition of the item are excluded from the shortening of the liability period. The statutory periods shall apply to these excluded claims. If a guarantee period exists, the longer period shall apply in favour of the policyholder.
(3) Limitation of liability for defects (warranty) vis-à-vis entrepreneurs
Your warranty claims due to defects in the purchased item shall become statute-barred one year after the transfer of risk. Excluded from this regulation are the following claims
- for damages
- for maliciously concealed defects
- from any warranty given
- recourse according to §§ 445a, 478 BGB (German Civil Code)
- due to defects in building materials and components which have been used for a building in accordance with their normal use and which have caused its defectiveness.
The statutory limitation periods shall apply to these excluded claims. In the case of a given warranty period, if any, the longer period shall apply in favour of the purchaser.
§ 7 Limitation of liability
We exclude liability for slightly negligent breaches of duty insofar as these do not relate to essential contractual obligations, damages arising from injury to life, limb or health, guarantees or claims under the Product Liability Act (ProdHaftG). The same applies to breaches of duty by our vicarious agents and our legal representatives. The duties essential to the contract include in particular the duty to hand over the goods to you and to procure ownership of them for you. Furthermore, we shall provide the goods to you free of material defects and defects of title.
§ 8 Commercial place of jurisdiction
The exclusive place of jurisdiction for all disputes arising from this contract shall be our place of business if you are a merchant.
§ 9 Consumer information: Non-participation in a dispute settlement procedure
We are neither willing nor obliged to participate in any dispute resolution procedure before a consumer arbitration body.

Jiffy Steamer Deutschland GmbH Guarantee conditions and warranty.

Jiffy Steamer products are subject to careful inspection and strict control by Jiffy Steamer Quality Assurance.

Jiffy Steamer Deutschland GmbH grants a manufacturer's warranty to the buyer without prejudice to contractual or statutory warranty claims.

Jiffy Steamer Deutschland GmbH delivers to end consumer
all steamers with a warranty for 3 years from date of purchase.
For commercial customers a warranty of
12 months from date of purchase.

Excluded from warranty are damages due to improper use due to non-observance of the operating instructions, due to improper use or use of unsuitable accessories. Similarly, no power is supplied in the event of overload, operation with incorrect mains voltage and incorrect type of current or external influences such as a fall or impact.

Normal wear and tear or wear caused by use of components, e.g. the 3-part suspension rod, the hose with the steamer nozzle, water tank incl. lid, the rollers as well as on/off switches, cables, seals, limescale deposits or calcification are not covered by the warranty.

Devices that have been dismantled, partially dismantled and repaired with foreign parts are excluded from the warranty as are devices that have been attempted to be repaired by unauthorized persons.

The warranty services are provided exclusively by Jiffy Steamer Deutschland GmbH itself.

The warranty period shall neither be extended nor renewed by any warranty service provided. In the event of a warranty claim, the affected Jiffy Steamer must be sent to Jiffy Steamer Deutschland GmbH together with a copy of the proof of purchase (with product name and date of purchase).

This warranty does not apply to misuse, neglect or carelessness, accidents resulting from use, or improper cleaning or maintenance.

Such damage can be repaired at normal repair prices.

Jiffy Steamer Deutschland GmbH assumes no liability for any loss of profits, business or income, the loss of anticipated savings or other direct or indirect consequential losses, even if such losses were foreseeable or if Jiffy Steamer Deutschland GmbH or any person authorized by Jiffy Steamer Deutschland GmbH has been advised of the possibility of such losses.

Jiffy Steamer Deutschland GmbH reserves the right to decide on the justification of the warranty claim itself. This requires the return of all defective devices for error analysis.

Your statutory rights remain unaffected by this warranty.

Jiffy Steamer Deutschland GmbH reserves the right to change or revoke the warranty conditions at any time without notice.

Please read the supplied operating instructions in German, English or Spanish.

Last update: 28.02.2019