Consumers have the following right of withdrawal
(A consumer is any natural person who concludes a legal transaction for a purpose that can be attributed neither to his commercial nor independent professional activity)
Return policy for final consumer ( not for commercial consumer)
You have the right, within fourteen days to revoke this agreement without giving any reasons.
The withdrawal period is fourteen days from the date on which you have taken, or a representative of your third party who is not the carrier, possession of the goods or has.
To exercise your right of cancellation, you must contact us (Jiffy Steamer Germany GmbH, Behringstr.28a, 22765 Hamburg, firstname.lastname@example.org, Phone: +49 40 3983 4444) by means of a clear statement (eg a consigned by post mail, fax or email) of your decision to withdraw from this contract, inform. You can sure use the attached model withdrawal form which is not mandatory, however.
In order to observe the revocation period it is sufficient for you to send the message about the right of withdrawal before the withdrawal deadline.
Effects of withdrawal
If you withdraw from this contract, we give you all the payments that we have received from you, including delivery costs (with the exception of the additional costs arising from the fact that you have chosen a type of delivery other than that offered by us expensive type of standard delivery have), and must be repaid immediately at the latest within fourteen days from the date on which the notice is received through your cancellation of this contract with us. For this repayment, we use the same method of payment that you used for the initial transaction, unless you explicitly agreed otherwise; in any case you will be charged fees for this repayment. We may withhold the reimbursement until we have received the goods back or until you have demonstrated that you have returned the goods, whichever is the earlier. You have to return the goods promptly and in any event not later than fourteen days from the date on which you notify us of the cancellation of this contract to us or to pass. The deadline is met if you send back the goods before the period of fourteen days.
You bear the direct cost of returning the goods.
You only need to pay for any diminished value of the goods, if the deterioration in value is due to a not necessary to ascertain the nature, characteristics and functioning of the goods dealing with them.
Sample cancellation form
(If you want to cancel the contract, please fill out this form and send it back).
Jiffy Steamer Germany GmbH
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*)
Ordered on _______________________ (*)/received on _______________________(*)
Name of the consumer(s) ______________________________________________________________
Address of the consumer(s)
Date Signature of the consumer(s) (only in case of communication on paper)
(*) Delete as appropriate