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Shipping and Payment Options

Shipping and Payment Options

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Shipping and payment information:


Shipping: Delivery time/ shipping costs

Delivery time (Standard, Germany): 2-4 working days

Delivery time (Express, Germany): 1 working day


Information on delivery times (outside Germany):

For shipping outside Germany, extended delivery times apply.

For the following countries the maximum delivery time is an additional 3 working days:

CH, NO, ES, SE, FR, IT, HR, HU, GB, PT, SI, FI, EE, AT, BE, L, NL, PL, CZ, DK.


Calculation of the delivery date (delivery date):

In the case of payment in advance, the period for delivery shall commence on the day following the issue of the payment order to the transferring bank or, in the case of other payment methods, on the day following the conclusion of the contract and shall end on expiry of the last day of the period. If the last day of the period falls on a Saturday, Sunday or a public holiday recognised by the state at the place of delivery, such day shall be replaced by the next working day.


Standard shipping costs (Germany):

Shipping costs flat rate in the amount of 4.99 €.


Standard shipping costs (countries EU Zone 1):

Austria, Netherlands, Denmark, Belgium, Luxembourg, Czech Republic.

Shipping costs of € 9,90 (per order).


Standard shipping costs (countries EU Zone 2):

France, Croatia.

Shipping costs of € 19,90 (per order)


Costs for international standard shipping (countries EU Zone 3 or third countries):

Suomi (Finland), Monaco, Magyarország (Hungary), Norge (Norway), Polska (Poland), Liechtenstein, Ελλάδα (Greece), Sverige (Sweden), Portugal, España (Spain), Cyprus, Slovenská republika (Slovakia), United Kingdom, Ireland, România (Romania), Italy (Italy), Gibraltar, Bosnia and Herzegovina, Jersey, Lietuva (Lithuania), Latvija (Latvia), Malta, Slovenija (Slovenia), Slovenija (Slovenia), Slovenija (Slovenia), Malta, Slovenija (Slovenia), Polska (Poland), Liechtenstein, United Kingdom, Slovenia, Latvia, Latvia, Ireland, Sweden (Sweden), Spain, Spain, Spain, United Kingdom, Slovakia (Slovakia), Slovakia, Slovenia, Poland, Poland, Poland, Liechtenstein, Poland, Poland, Poland, Poland, Slovakia, Latvia.


Shipping costs € 25,00 (per order).


Costs such as sales tax and customs duties of the respective country shall be borne by the customer. Bank charges for transfers without sepa are also at the expense of the customer.


Standard shipping costs to Switzerland:

Delivery to Switzerland up to 10 KG:   €25,00 (per order)

Delivery to Switzerland up to 100 KG: €60,00 (per order)

Delivery time (Switzerland): approx. 2-5 working days


Costs such as sales tax and customs duties of the respective country shall be borne by the customer. Bank charges for transfers without sepa are also at the expense of the customer.


For deliveries outside Germany into the EU countries with indication of the UID/ VAT ID No. and into third countries no German value added tax results.


Express shipping, Germany (UPS/ TNT):

Orders that reach us by 12:00 on weekdays are guaranteed to be delivered by 12:00 on the following working day.

For express shipping there are additional costs of € 15.00 net per steamer (plus VAT). Express costs will not be refunded in case of revocation.


Express shipping, International:

For express deliveries within Europe and Switzerland, please send us an enquiry using the contact form.


Cash on delivery (for standard deliveries):

Only possible in Germany.

Additional costs of € 8,00 will be charged. Costs for the cash on delivery are not refunded with revocation.


Collection free of charge:

Free of charge in Hamburg Altona from Monday to Friday between 9:00 and 17:00 o'clock.

Your order must be received by us in advance or the collection must be announced/agreed with us in advance.

 

Subject to change without notice.

Special conditions on request.

 

Payment information

Prepayment:

Transfer the invoice amount in advance. The goods will be shipped after we have received your payment.

For international bank transfers, the bank charges are at the expense of the customer.


PayPal/ PayPal Plus:

Pay comfortably with credit cards and/or other payment methods offered by PayPal Plus without additional costs.

We ship the goods immediately.


Amazon Pay:

Pay comfortably with Amazon Pay via your Amazon account without additional costs.

We ship the goods immediately.


Sofortüberweisung:

Countries: Germany, Austria, Switzerland, Belgium, United Kingdom, Netherlands, Italy, Poland, Hungary, France, Spain, Czech Republic and Slovakia.

If you choose this payment option, you will automatically be forwarded to our partner Sofortüberweisung. Please have your online bank access data ready for the transaction.

We will ship the goods immediately.


Invoice for Companies from Germany and Austria:

Companies from Germany and Austria can order on account (indication of the USt-IdNr. compellingly necessary).

You transfer the invoice amount within 7 days.

We ship the goods immediately.

 

Cash on delivery in Germany:

This payment method is only possible within Germany. Cash payment upon delivery of the goods. There are additional fees of 8,00 €.

We ship the goods immediately.

Cash on delivery fees are not refunded with revocation.


Cash payment with pick up:

After the order process you receive a confirmation by e-mail, incl. collection address. With this confirmation, you can collect the goods directly from the Hamburg-Altona warehouse.

Please have the invoice amount ready.

 

subject to alterations

27.September 2018

 

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